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(1) By visiting the our website and/or using our services we may collect information about you. All information is held in accordance with the current Data Protection Act and other relevant legislation within England and Wales

(2) Information may be
(a) Personal data - data such as name, address, telephone number, e-mail address, date of birth and such information you provide to us as and where appropriate. This information is usually for a specific purpose or specific activities (such as providing you with a service).
(b) Sensitive Data - which is personal information relating to issues personal and sensitive (such as religious or sexual life) to an individual person. We rarely obtain such information but if we do, your consent will be requested before we do this.
(c) Non-personal information - such as when using our website, pages accessed and files downloaded etc. This will not identify a person but helps us to use information, such as how many people use our site, the most popular pages and the type of web browser in use, to improve our services.

(3) Information may be direct (where we ask for that information, for example when you register for a service) or indirect (See “cookies” later).

(4) Any information we hold (because of the user agreement or otherwise) will be used, for example, to identify you, run the website and our business efficiently, or for marketing purposes we may share your information with organisations who are our business partners or agents to contact you advising you about information, goods, services and anything else which we think may be of interest to you, but only with your agreement. If you do not wish to receive such information you need do nothing.  If you do wish to receive the information, please contact us at We use our best endeavours to keep your information secure. We refer you to the user agreement relating to your obligations of keeping user name and password secure.

(5) The provision of the website and any services we provide will be reliant on information provided by you, so you are responsible for ensuring that any information you provide is accurate, correct and up-to-date and in accordance with the clauses of the user agreement. 

(6) Cookies
(a) As with many other websites we do use cookies which are files that Web browsers place on a computer's hard drive and which help us to identify whether you have visited the website previously so that we can make the experience as meaningful to you personally as is possible and to improve the website.
(b) Standing alone, cookies do not identify you personally. A cookie is a small text file placed on your hard drive by our web server. You can choose whether or not to use a cookie by altering the settings of your browser. A cookie will make the use of this web site faster and easier. Cookies merely recognise your browser. Unless you choose to identify yourself to us, either by responding to a promotional offer, opening an account, or registering with us, you remain anonymous to us. Cookies come in two “varieties”: session-based and persistent
(i) Session cookies exist only during an on-line session. They disappear from your computer when you close your browser software or turn off your computer.
(ii) Persistent cookies remain on your computer after you have closed your browser or turned off your computer. They include such information as a unique identifier for your browser. We may or may not use persistent cookies to identify the fact that you are a website user or prior website user (whatever the case may be) and to track your use. We are especially careful about the security and confidentiality of the information stored in persistent cookies. These cookies expire after two years.
(c) Users who disable their web browser’s ability to accept cookies will be able to browse our Website but will not be able to successfully use our service.

(7) When you give us information about another individual or organisation it is on the basis that they have agreed to this.

(8) Please note that this policy does not extend to any third parties. For example, if you click with your mouse or alternative controller (a “click”) and visit any advertisers on our website, or you visit our website via a “click” from another site, the way in which your information will be dealt with may be different to the way in which we deal with your information.

(9) You are entitled to ask for a copy of your information (for which we may charge a small fee) and to correct any inaccuracies. So that we comply with the Data Protection Legislation and to maintain confidentiality, we will require proof of identity from you before any information can be provided to you. If you do not provide such proof of identity, then we will be unable to provide such information to you. Please e-mail us at

We know that you don't want to spend hours trying to figure out a printer problem. That's why we've put together this on-line shop of printer parts. You can get a ready-made kit for DIY repairs, or you can select parts individually. Lots of common printer not working issues like paper jams can be easily resolved when you know how.

We publish step-by-step instructions for DIY printer repairs in our Technical Support section

We also provide an on site printer repair service with a No fix No fee policy. For more information or to book an engineer on-line please click here.

Instant 30 day credit for Public Sector Organisations, schools, colleges, NHS, Councils e.t.c.
Goods dispatched on reciept of hard copy of purchase order.
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