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HP Spares

Delivery Policy

(1) Any delivery charges quoted are for delivery to addresses in mainland Britain. Please contact us to arrange a quotation for the Channel Islands, Scottish Highlands and Northern Ireland and for all international deliveries

(2) We aim to dispatch goods that are in stock within the same day of receipt of cleared payment and if goods are not available in stock, we will advise you of expected delivery dates. 

(3) Delivery of some goods may be by a service which requires a signature on receipt. Signing it confirms receipt but also the state of the parcel received – see (4) below.

(4) When you receive your order it is your responsibility to examine goods very carefully for any damage. If there is any damage or if, for example, a parcel shows signs of damage whatsoever you must notify us on the day of you receive it. Where a signed for service is used, please sign for it, “Received Damaged”.

(5) Where there is a problem with your order, such as the wrong goods arrive or an item is missing, you must notify us within 3 days of you receiving your package.

(6) Whilst we will use our reasonable endeavors to supply goods within any time estimate we give we shall not be responsible for any failure to provide goods nor any unavailability nor any losses or damage resulting from a failure to provide or any delay.

(7) International sales
(a) If you are importing any of our goods you acknowledge that you are solely responsible for compliance with importing laws and requirements of the country to which the goods are shipped and this is entirely at your own expense and risk.
(b) In addition to the purchase price of the goods you accept full responsibility for any and all handling charges, shipping costs, insurance, import duties, fees, liabilities and tax/duty costs, which may arise or apply to your order and transportation.
(c) Whilst we will do all we can to assist (e.g. special packaging etc which may involve extra payment by you to us) we will not be responsible for any non-delivery or import duty charged or any fines or impositions as a result of any import or attempted import.

(8) Taking delivery of goods is entirely your responsibility. If you are unable to take delivery and the goods are returned to us we will arrange redelivery at your expense. In any event, the delivery charges are non-refundable.

We know that you don't want to spend hours trying to figure out a printer problem. That's why we've put together this on-line shop of printer parts. You can get a ready-made kit for DIY repairs, or you can select parts individually. Lots of common printer not working issues like paper jams can be easily resolved when you know how.


We publish step-by-step instructions for DIY printer repairs in our Technical Support section


We also provide an on site printer repair service with a No fix No fee policy. For more information or to book an engineer on-line please click here.


Instant 30 day credit for Public Sector Organisations, schools, colleges, NHS, Councils e.t.c.
Goods dispatched on reciept of hard copy of purchase order.
FAX: 08450 948633


Cards Accepted: Visa, AMEX, MC, Maestro, Solo

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